Terms and Conditions

1. About These Terms

These Terms and Conditions apply to visitors, registered customers and purchasers using the LAB CHEMS EU website.

They should be read together with our other applicable website policies, including:

• Privacy Policy
• Research Use Disclaimer
• Shipping Information
• Refund and Returns Policy
• Payment Methods

If a provision of these Terms conflicts with a mandatory legal right or protection applicable to a customer, the mandatory legal provision will prevail.

2. Eligibility and Website Access

By accessing our website or placing an order, you confirm that you are legally permitted to use the website and enter into the relevant transaction.

You must satisfy the minimum age requirements stated in our applicable website policies and any additional age or eligibility restrictions imposed by law.

You must not use our website if doing so would violate applicable laws, regulations, sanctions or other restrictions in your jurisdiction.

We reserve the right to restrict access, request additional verification or refuse transactions where legally justified.

3. Permitted Website Use

You agree to use our website responsibly and only for lawful purposes.

You must not:

• Use the website for fraudulent, unlawful or deceptive activities.
• Attempt to gain unauthorised access to website systems, customer accounts or administrative areas.
• Introduce malware, malicious code or other harmful material.
• Interfere with website availability, security or functionality.
• Misrepresent your identity or provide deliberately false order or account information.
• Use automated systems to scrape, copy or exploit website content without authorisation.
• Use website information to facilitate prohibited or unlawful activities.

4. Product Information and Restrictions

Products displayed on LAB CHEMS EU are subject to their individual descriptions, classifications, applicable restrictions and relevant legal requirements.

Products expressly designated for research use only are not intended for human or veterinary consumption, administration, injection, diagnosis, treatment, disease prevention or personal use.

Such products must not be treated as medicines, pharmaceutical treatments, dietary supplements or consumer health products unless their legal status expressly permits that classification.

Customers and organisations are responsible for determining whether the acquisition, possession and intended lawful research activities involving a product are permitted in their jurisdiction.

We may remove products, restrict availability or refuse orders where legal or regulatory requirements cannot be satisfied.

5. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other website information are presented accurately.

However, product information may be updated, corrected or revised without prior notice where necessary.

Product images are illustrative unless expressly stated otherwise. Packaging, presentation and other visual details may differ from the images displayed.

Product availability is not guaranteed. We may limit quantities, withdraw listings or discontinue products where appropriate.

6. Orders and Contract Formation

Placing an order through our website constitutes an offer to purchase the selected products under the applicable terms and conditions.

An automated order confirmation acknowledges receipt of your submission. It does not necessarily mean that the order has been finally accepted or that dispatch has been authorised.

Orders may be subject to payment verification, product availability, eligibility checks and applicable regulatory requirements.

Where an order cannot be accepted, we will take appropriate steps to notify the customer and address any payment already received in accordance with applicable law and our refund policy.

Order Information

You are responsible for ensuring that the information submitted with your order is accurate and complete, including your contact details, billing information and delivery address.

7. Prices, Currency and Taxes

Prices are displayed on the website in the currency indicated at the time of purchase.

Where currency conversion is available, displayed converted prices may be estimates and can be affected by exchange-rate movements and the payment service used.

Applicable taxes, duties, shipping charges and other costs will be communicated or displayed as required before an order is completed.

We reserve the right to correct genuine pricing, typographical or technical errors. If an error affects an order already submitted, we will contact the customer and handle the matter in accordance with applicable law.

8. Payment Methods and Verification

LAB CHEMS EU may offer the following manual payment methods, subject to availability:

• SEPA bank transfer.
• Revolut.
• Bitcoin.

Orders are submitted through the website before payment is completed through the applicable instructions supplied by our support team.

Payment details are provided separately through an appropriate communication channel after the customer contacts us regarding the selected method.

Payment Confirmation

An order requiring manual payment verification will not be treated as paid until the relevant payment has been confirmed.

Customers are responsible for following the supplied payment instructions and ensuring that the correct payment reference and amount are used.

Payment Delays and Unconfirmed Payments

Orders may remain pending while payment is being verified. Where payment cannot be confirmed or reconciled, we may contact the customer for clarification.

We may cancel an order where payment is not received within a reasonable period communicated to the customer, subject to applicable law.

Further information is available on our Payment Methods page.

9. Shipping and Delivery

Our fulfilment operations are based in the Netherlands and the Czech Republic. Available destinations and delivery arrangements depend on product eligibility, operational availability and applicable legal requirements.

Our stated service area covers the 27 member states of the European Union, subject to applicable product-specific and destination-specific restrictions.

Dispatch

We aim to dispatch eligible, confirmed orders on the same business day where operational cut-off, payment verification, product availability and compliance checks permit.

Delivery Estimates

Delivery estimates are provided as guidance and are not unconditional guarantees unless expressly confirmed as such.

Actual delivery times may be affected by carrier operations, public holidays, weather, address problems, regulatory checks and other circumstances.

Delivery Address

Customers must provide a complete and accurate delivery address. Requests to change an address after order submission may not always be possible.

Full details are available in our Shipping Information page.

10. Cancellations, Returns and Refunds

Requests to cancel an order should be submitted as soon as possible through our support team.

Whether an order can be cancelled may depend on its processing, fulfilment and dispatch status.

Where a cancellation or refund is permitted, the request will be handled in accordance with applicable law and our published Refund and Returns Policy.

Statutory Consumer Rights

Where mandatory consumer protection legislation applies, customers retain their statutory rights, including applicable rights relating to withdrawal, defective products and goods that do not conform to the contract.

Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

11. Customer Accounts

Customers may be able to create an account to access website features and review relevant order information.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You should notify us promptly if you suspect unauthorised access or misuse of your account.

We reserve the right to restrict or suspend accounts where reasonably necessary for security, legal compliance or prevention of fraudulent activity.

12. Intellectual Property

Unless otherwise stated, the content published on LAB CHEMS EU, including text, graphics, branding, logos, page designs, photographs and website materials, is owned by or licensed to the relevant rights holder.

You may access and use website content for personal, lawful and informational purposes.

You must not reproduce, distribute, modify, publish or commercially exploit website content without the prior permission of the relevant rights holder, except where permitted by law.

13. Website Availability and Security

We aim to maintain reliable website access. However, we do not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device.

Maintenance, security updates, technical failures, hosting problems and events outside our reasonable control may temporarily affect website availability.

We may modify, suspend or discontinue website features where reasonably necessary.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use services supplied by external providers.

Such providers may operate under their own contractual terms, privacy policies and service conditions.

We are not responsible for third-party websites or services that we do not control, subject to any responsibility that cannot lawfully be excluded.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to that restriction, we are not responsible for losses arising solely from circumstances beyond our reasonable control, including third-party network failures, carrier disruptions or unauthorised access caused by factors outside our reasonable control.

We do not exclude responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liabilities that cannot lawfully be excluded.

Where a customer acts as a consumer, mandatory consumer protection rules remain applicable.

16. Events Outside Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, to the extent permitted by applicable law.

Such events may include:

• Severe weather and natural disasters.
• War, civil unrest or government restrictions.
• Carrier or transport network disruptions.
• Public health emergencies.
• Major technical or infrastructure failures.
• Regulatory actions or changes in applicable law.
• Other events that could not reasonably be prevented.

Where an event affects an existing order, we will take reasonable steps to communicate relevant information and address the situation.

17. Privacy and Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be processed for legitimate purposes including order administration, payment verification, customer support, security and compliance with applicable legal obligations.

Where consent is legally required for a particular processing activity, that consent will be requested separately.

18. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our services, website operations, business practices or legal requirements.

Updated terms will be published on this page with an appropriate revision date.

Changes will not retrospectively remove mandatory rights or alter an existing contract where applicable law prevents such changes.

We encourage customers to review this page periodically.

19. Governing Law and Disputes

These Terms and Conditions are subject to the laws applicable to the legal entity operating LAB CHEMS EU, subject to mandatory legal provisions that apply to the relevant customer or transaction.

Where a customer qualifies as a consumer, nothing in this section removes the protection of mandatory consumer laws or the right to bring proceedings before a competent court where provided by applicable law.

We encourage customers to contact our support team first so that concerns or disputes can be reviewed and, where possible, resolved constructively.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any affected provision will be interpreted or replaced to the extent necessary to achieve a lawful and enforceable result consistent with its original purpose.

21. Contact Information

For questions about these Terms and Conditions, orders, payments or website services, please contact our support team.