Shipping Information

Our Shipping Approach

LAB CHEMS EU coordinates fulfilment through operations in the Netherlands and the Czech Republic. Orders are assigned to an appropriate fulfilment location based on product availability, destination, applicable restrictions and operational requirements.

Our objective is to process eligible orders efficiently and provide customers with clear information throughout the order and delivery process.

Our Fulfilment Locations

Our fulfilment operations are based in two European locations. The dispatch location for an individual order depends on availability and fulfilment arrangements.

Netherlands

Our Netherlands fulfilment operation supports order processing and distribution within our European network.

Czech Republic

Our Czech Republic fulfilment operation provides additional logistical support for eligible European destinations.

Shipping Destinations

Our stated service area covers the 27 member states of the European Union, subject to product-specific, destination-specific and applicable legal restrictions.

Order Processing & Dispatch

Once an order has been submitted, it enters our order review and processing workflow. Orders requiring manual payment confirmation will not be prepared for dispatch until payment has been verified.

Same-Day Dispatch

We aim to dispatch eligible, confirmed orders on the same business day where the order is received before the applicable operational cut-off and all payment, availability, compliance and fulfilment checks have been completed.

Orders received after the applicable cut-off, on weekends or on public holidays may be processed on the next available business day.

Factors That May Affect Dispatch

• Payment verification and order confirmation.
• Product availability at the assigned fulfilment location.
• Destination-specific eligibility and regulatory checks.
• Public holidays, weekends and exceptional operational delays.
• Additional information required to validate an order.

Delivery Timeframes

Our operational objective is to achieve delivery within approximately two days for eligible shipments and destinations. Actual delivery times may vary depending on the destination, carrier service, dispatch location and circumstances outside our control.

Possible Causes of Delivery Delays

• Carrier network disruptions or service interruptions.
• Incorrect, incomplete or unverifiable delivery addresses.
• Severe weather or other exceptional circumstances.
• Public holidays and non-business delivery days.
• Regulatory, customs or other lawful shipment checks, where applicable.

Shipping Costs & Discreet Packaging

Shipping Costs

Applicable shipping charges, if any, should be displayed or communicated during the ordering process before an order is completed. Any free shipping offer is subject to the eligibility conditions stated at the time of purchase.

Discreet Packaging

Where lawful and appropriate, orders are prepared using discreet external packaging. Packaging and shipping documentation must still comply with applicable product labelling, transport, carrier and regulatory requirements.

Order Tracking

Where tracking is available for the selected shipping service, tracking information will be provided through the applicable order communication or made available by our support team.

Please allow time for the carrier to register the shipment and update its tracking system after dispatch. A tracking reference may not show movement immediately.

Tracking Information Not Updating?

If your tracking information has not changed for an extended period, contact our support team with your order reference so that we can help clarify the shipment status.

How the Delivery Process Works

Delivery Problems & Missing Orders

If your order appears delayed, has not arrived within the communicated delivery estimate, or has been marked as delivered but cannot be located, please contact our support team.

When Contacting Support, Please Include:

• Your order number or reference.
• The email address used when placing the order.
• Your tracking reference, if one was provided.
• A brief description of the delivery issue.

We will review the information available and assist with the appropriate next steps. Please contact us promptly if a shipment arrives damaged or if the contents do not match your order.

Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check that your recipient name, street address, house or building number, postal code, city and country are correct before submitting your order.

If you need to request an address correction, contact our support team as soon as possible. Changes cannot always be made after an order has entered fulfilment or been handed to the carrier.

Shipping Compliance

All fulfilment and delivery arrangements are subject to applicable European Union and national laws, product-specific restrictions, transport requirements and carrier acceptance conditions.

LAB CHEMS EU reserves the right to review, hold, decline or cancel an order where fulfilment would be unlawful, restricted or operationally unavailable. Any resulting payment or refund matters will be handled in accordance with applicable law and our Refund & Returns Policy .