❓ Frequently Asked Questions (FAQs) – Lab Chem

Welcome to the Lab Chem Help Center. Below you’ll find answers to the most common questions about our products, payment methods, shipping, and more. If you still need help, feel free to contact us.

🔬 ABOUT OUR PRODUCTS

Q: Are your research chemicals lab-tested?
A: Yes. All Lab Chem products are independently third-party lab tested to ensure 99%+ purity. COAs are available upon request.

Q: Are your products intended for human consumption?
A: No. All compounds are sold strictly for laboratory research purposes only, not for human or veterinary use.

Q: Can I trust the quality of your chemicals?
A: Absolutely. We only partner with certified labs and comply with strict EU handling standards.

💳 PAYMENT METHODS

Q: What payment methods do you accept?
A: We accept the following secure and fast payment options:

  • Cryptocurrency (BTC, USDT, ETH and more)

  • Revolut Transfers

  • Apple Pay

  • SEPA Instant Bank Transfers (within Europe)

  • Chime Transfers (for customers in the USA)

Q: Can I pay anonymously?
A: Yes, crypto payments allow for privacy and fast processing. We recommend it for discreet orders.

Q: Can I get payment instructions?
A: Full instructions are shown at checkout. If you need help, email [orders@labchem.com].

🚚 SHIPPING & DELIVERY

Q: Do you ship internationally?
A: Yes, we ship worldwide. All packages are sent with stealth, tracking, and discreet packaging.

Q: How fast is shipping within the EU?
A: Orders ship within 24 hours. EU delivery takes 1–3 business days via priority couriers.

Q: Will I receive a tracking number?
A: Yes, once your payment is confirmed, we’ll email your tracking link within 24 hours.

📦 ORDERING & RETURNS

Q: Can I cancel my order after payment?
A: Orders cannot be canceled once shipped. If you made a payment error, contact us immediately.

Q: Do you offer refunds or reships?
A: We only reship in cases of verified loss or damage. No refunds on completed orders due to the nature of our products.

👨‍🔬 WHO CAN ORDER?

Q: Can individuals place orders or is it only for institutions?
A: Both individuals and institutions may order, but you must confirm your use is for research purposes only.

Q: Do you require age verification?
A: Yes. By ordering, you confirm you are 18+ and legally permitted to purchase research materials in your country.

Still Have Questions?

🧪 Contact us at

Our team is available to respond to your emails promptly and provide the assistance you need.

or use our [Live Chat].
We’re available Monday–Saturday, 09:00–18:00 (CET).