Get In Touch
We're here to help. Whether you have a general enquiry, need assistance understanding our website procedures or require help with an existing order, our support team is available through email and livechat.
How Can We Assist You?
At LAB CHEMS EU, we believe that clear communication is an important part of a professional customer experience. Choose one of our official support channels and let us know how we can assist.
Email Support
For general enquiries, website assistance, order-related questions and payment procedure enquiries, you can contact our team directly through our official support email.
Website Livechat
Prefer speaking with our team directly? You can use the livechat feature available on our website to submit general enquiries and request customer assistance.
What Can We Help You With?
Our official support channels can be used for general enquiries relating to the following areas.
General Enquiries
Questions about LAB CHEMS EU, our company, website information and general operations.
Order Assistance
Assistance understanding order confirmations, order status and general order administration.
Payment Information
General questions about our manual payment procedures and accepted payment methods.
Shipping Information
Enquiries about shipping policies, delivery information and our European service coverage.
Website Assistance
Help with website navigation, account access and general technical website enquiries.
Policies & Documentation
Questions concerning published website policies, product information and relevant documentation.
Getting in Touch Is Simple
To help our team understand your enquiry and direct it appropriately, we recommend providing clear and relevant information when contacting us.
For enquiries relating to an existing order, including your order reference will help us identify the relevant transaction.
EMAIL OUR SUPPORT TEAM →Choose Your Contact Channel
Contact us through our official support email or website livechat.
Describe Your Enquiry
Clearly explain the reason for contacting our team and include relevant details.
Include Your Order Reference
If your enquiry concerns an existing order, provide the associated order number where applicable.
Receive Assistance
Our team will review your enquiry and respond through the appropriate support channel.
Our European Presence
LAB CHEMS EU is based in the Netherlands and operates with additional fulfilment arrangements in the Czech Republic, supporting our European operational structure.
Netherlands
Our business base and one of our designated fulfilment locations.
Czech Republic
An additional fulfilment location supporting our European operations.
European Union
Our stated service area covers all 27 EU member states, subject to applicable restrictions.
We're Ready to Hear From You
For general enquiries, website information, order administration or payment procedure questions, contact our team using our official email address.
Service@labchems.eu →Privacy & Responsible Communication: Please do not include passwords, private wallet keys, banking login credentials or other sensitive authentication information in support messages. Products designated for research use only are not intended for human or veterinary consumption. All product enquiries and supply arrangements are subject to applicable laws and regulatory restrictions.