We're here to help

Have questions about our products, shipping, or your order? Our support team is ready to assist you with fast, professional responses to ensure you have the information you need.

Whether you're a university researcher, a pharmaceutical R&D professional, or an independent scientist, we're committed to providing the support you need to work with confidence.

Email Us Now View FAQs

💬 Get in Touch

Ways to Reach Us

Choose the contact method that works best for you. We respond to all inquiries promptly.

📧

service@labchems.eu

Primary contact for all inquiries. We typically respond within 1-2 hours during business hours.

Primary Contact

💬

Live Chat

Click the chat bubble below

Real-time support for quick questions and immediate assistance with your orders. Available 24/7.

Chat Now

Business Hours

Our support team is available during business hours to assist you. We aim to respond to all inquiries within 1-2 hours.

Monday 9:00 – 18:00 CET

Tuesday 9:00 – 18:00 CET

Wednesday 9:00 – 18:00 CET

Thursday 9:00 – 18:00 CET

Friday 9:00 – 18:00 CET

Saturday 10:00 – 16:00 CET

Sunday Closed

⚡ Order Cutoff: 4pm CET (Monday–Friday) for same-day dispatch.

Response Times

We understand that time matters in research. Here's when you can expect a response:

📧

Email Support Response within 1-2 hours (business hours)

💬

Live Chat Instant — 24/7

🕐

Weekend Support Limited support available — responses within 24 hours

💡 Quick Tip: For the fastest response, include your order number (if applicable) and a clear description of your inquiry.

Common Questions

Here are answers to some of the most common questions we receive. For more information, visit our FAQ page.

❓ Do you offer same-day shipping?

Yes! All orders placed before 4pm CET (Monday–Friday) are dispatched the same day.

❓ Can I change or cancel my order?

Orders may be cancelled before they are processed or dispatched. Once dispatched, cancellations are no longer possible.

❓ Do you offer refunds?

Refunds are offered for wrong items, damaged products, missing items, or verified manufacturing defects. Issues must be reported within 7 days.

❓ Can I track my shipment?

Yes, tracking is provided for every eligible shipment. You'll receive your tracking number via email once your order is dispatched.

Lab Chems — Trusted research chemicals across Europe.
Professional support • Secure ordering • Discreet shipping