Introduction

At Lab Chems EU, we strive to provide the highest quality research chemicals and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions under which you may return products and request refunds.

1. Eligibility for Returns

1.1 Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging.
  • The return request must be made within 30 days of the purchase date.
  • Proof of purchase (receipt or order confirmation) must be provided.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods
  • Custom or personalized items
  • Items on clearance or sale
  • Products that have been opened, used, or tampered with

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our customer support team at support@labchems.eu with the following information:

  • Order number
  • Reason for return
  • Photos of the product (if applicable)

Our customer support team will review your request and provide you with further instructions on how to proceed with the return.

2.2 Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.3 Return Address

Our customer support team will provide you with the return address once your return request has been approved.

3. Refunds

3.1 Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process may take up to 10 business days to complete, depending on your payment provider.

3.2 Partial Refunds

Partial refunds may be granted in the following situations:

  • Products that are not in their original condition, damaged, or missing parts for reasons not due to our error
  • Returns initiated more than 30 days after the purchase date

3.3 Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
  3. If you have completed the above steps and still have not received your refund, please contact us at support@labchems.eu.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at support@labchems.eu with your order number and details of the issue. Our customer support team will provide further instructions on how to proceed with the exchange.

5. Cancellation Policy

5.1 Order Cancellation

You may cancel your order within 24 hours of placing it by contacting us at support@labchems.eu. If your order has already been shipped, you will need to follow the return process outlined above.

6. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Email:

Thank you for choosing Lab Chems EU. We are committed to providing you with the highest quality products and exceptional customer service. Your satisfaction is our priority.

Lab Chems EU – Your trusted partner in research excellence.