Frequently Asked Questions (FAQ)

1. What is Lab Chems EU?

Lab Chems EU is a retail and wholesale supplier of high-purity research chemicals. We are based in the Netherlands and cater to customers in the EU and worldwide.

2. What are research chemicals?

Research chemicals are chemical substances used for scientific research and laboratory experimentation. They are not intended for human consumption and should only be used by qualified professionals.

3. What is the minimum order amount?

The minimum order amount is EUR 99.99. Orders below this amount will not be processed.

4. Do you offer free shipping?

Yes, we offer free shipping for all orders above EUR 200. For orders below EUR 200, a standard shipping fee of EUR 7 applies.

5. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards
  • PayPal
  • Bank Transfers

All payments must be made in EUR.

6. How do I know the purity of the chemicals?

We guarantee that our chemicals have a purity of 98% and above. We provide Certificates of Analysis (CoA) with each order to verify the purity of the chemicals.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our shipping partner’s website to monitor the status of your delivery.

8. Do you ship internationally?

Yes, we ship to customers worldwide. However, it is your responsibility to ensure that the products you order comply with the laws and regulations of your country.

9. How long does delivery take?

Delivery times vary depending on your location:

  • Within the EU: 3-7 business days
  • Outside the EU: 7-14 business days

Please note that these are estimated delivery times and may vary due to external factors such as customs processing.

10. Are there any customs fees or import duties?

Customers are responsible for any customs fees or import duties applicable in their country. Please check with your local customs office for more information.

11. Can I return a product?

Due to the nature of our products, returns are only accepted if the product is defective or not as described. Please contact our customer service within 14 days of receiving your order to initiate a return.

12. How can I contact customer service?

You can contact our customer service team via:

Our customer service hours are Monday to Friday, 9 AM to 5 PM CET.

13. Do you offer bulk or wholesale discounts?

Yes, we offer discounts for bulk and wholesale orders. Please contact our sales team at support@labchems.eu for more information and a customized quote.

14. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer service team within 14 days of receiving your order. We will provide instructions on how to return the product and arrange for a replacement or refund.

15. Is my personal information secure?

We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

16. Can I cancel my order?

Orders can be canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to request a cancellation. After 24 hours, orders may already be processed and shipped, and cancellations may not be possible.

17. Do you provide technical support for using the chemicals?

While we do not provide direct technical support, we can offer general guidance and information about the chemicals. For specialized support, we recommend consulting with a qualified professional in your field.