Frequently Asked Questions
1. How can I place an order?
Browse our catalog, add products to your cart, and proceed to checkout. Ensure you meet any minimum order requirements for your chosen payment method.
2. What payment methods are accepted?
We accept debit/credit cards, SEPA Instant Transfer, Revolut, Apple Pay, Bitcoin (BTC), and USDT. Follow instructions on checkout for alternative methods.
3. Can I use cryptocurrency for my order?
Yes, BTC and USDT are accepted. Select "Bitcoin" or "USDT" during checkout to receive the wallet address. Cryptocurrency options may vary by location.
4. How long does standard shipping take?
Domestic EU orders typically arrive in 3–5 business days. International shipping can take 7–15 business days. You will receive a tracking number via email.
5. What is Express Shipping?
Express shipping costs a minimum of 30 EUR depending on package quantity. Orders shipped within the EU arrive in 24 hours. Select "Express" at checkout to use this service.
6. Can I cancel or modify my order?
Orders can only be changed within 24 hours of placement. Contact support immediately for modifications.
7. Are your products safe to handle?
All products are for research purposes only. Handle with proper lab equipment and follow local regulations.
8. How do I track my order?
A tracking number is sent once your order ships. Use it to monitor your shipment with the courier service.
9. What should I do if I have a question or issue?
Contact our support team for assistance. Go to Contact Page.
10. Do you ship internationally?
Yes, shipping is available to many countries. Ensure compliance with local laws before ordering.
11. How do refunds work?
Refunds are only for defective or damaged products. Contact support within 7 days for a refund.
12. Can I exchange a product?
Exchanges are allowed only for defective or damaged items. Contact support to initiate an exchange.
13. Do you offer discounts for bulk orders?
Yes, bulk order discounts may apply depending on quantity. Contact support for custom quotes.
14. Is my personal information secure?
All data is encrypted and never shared with unauthorized parties.
15. Are your products legal in my country?
Compliance with local laws is the buyer's responsibility. Always verify regulations before purchasing.