Everything you need to know

Placing an order with Lab Chems is simple:

• Browse our shop to find the products you need
• Add items to your cart
• Checkout and provide your shipping details
• Select your preferred payment method (Bitcoin or Bank Transfer)
• Confirm your order and await dispatch confirmation

The cutoff time for same-day dispatch is 4pm CET (Monday–Friday).

Orders placed before this time are processed and dispatched the same day. Orders placed after cutoff will be dispatched the next business day.

Orders may be cancelled or modified before they are processed or dispatched.

Once an order has been dispatched, cancellations are no longer possible. If you need to make changes, please contact us immediately at service@labchems.eu.

We offer two shipping options across Europe:

• 🚀 Express Shipping (€20.00) — 24-48 hours delivery. Priority handling for time-sensitive research needs.
• 📦 Standard Shipping (€7.00) — 48-96 hours delivery. Reliable and cost-effective for routine orders.

Both options include tracking and discreet packaging.

We ship to all countries across Europe. Our focus on Europe allows us to provide better logistics, faster delivery, and clearer service expectations.

This includes all EU member states, as well as Norway, Switzerland, United Kingdom, and many other European countries.

Yes! We provide tracking information for every eligible shipment.

You will receive your tracking number via email as soon as your order is dispatched. You can use this to monitor your shipment's progress in real-time.

Absolutely. All shipments use plain, unmarked packaging with no branding or product identification visible from the outside.

We use standard shipping labels only — no references to contents or sender type. Your privacy is our priority.

Our products are manufactured and tested to meet 98% purity standards or higher.

We maintain strict quality control procedures and provide documentation to support our quality claims. Products are stored under controlled conditions to preserve stability and integrity.

Yes. We support informed professional use with comprehensive product documentation including:

• Product specifications — purity, appearance, and physical properties
• Analytical data — supporting analytical data where available
• Safety information — safety data sheets and handling guidelines
• Batch traceability — each product is traceable to its batch

Our products are intended exclusively for scientific, analytical, and industrial research purposes.

We support:

• Universities and research institutes
• Analytical laboratories
• Pharmaceutical R&D teams
• Biotechnology companies
• Industrial laboratories
• Qualified independent researchers

We accept the following payment methods:

• Bitcoin (BTC) — Secure, private, and efficient for professional buyers
• Bank Transfer — Traditional payment method for institutional and professional customers

Yes. We prioritize the security of your payment information.

For Bitcoin payments, transactions are processed through the blockchain with your privacy protected. For bank transfers, we provide secure account details for professional transactions.

Yes, refunds are offered in the following circumstances:

• ✅ Wrong item received
• ✅ Damaged product upon delivery
• ✅ Missing items in your order
• ✅ Verified manufacturing defect

The following items are not eligible for return:

• ❌ Opened or used products
• ❌ Custom or special-order items
• ❌ Clearance or sale items
• ❌ Returns without prior authorization

To request a return or refund:

• Contact us at service@labchems.eu within 7 days of receiving your order
• Provide your order number and a description of the issue
• Include photos if applicable (for damaged items)
• Wait for authorization before returning any items

Creating an account is optional but recommended for a better experience.

With an account, you can:

• Track your order history
• Save your shipping details
• Receive order updates and notifications
• Manage your preferences

Yes. We take your privacy and data security seriously.

We use industry-standard security measures to protect your personal information. Your data is used only for order processing and communication related to your purchases.

To reset your password:

• Visit the login page
• Click on the "Forgot Password" link
• Enter the email address associated with your account
• Follow the instructions sent to your email to reset your password